Warranty & returns for auto parts from AliExpress
Orders from our catalog are completed on the official AliExpress marketplace, so every purchase is covered by the escrow-based buyer protection: the seller gets paid only after you confirm receipt, and any problem — from a lost parcel to a defective sensor — is solved through a structured dispute flow. Below: the five dispute steps, typical return scenarios and an interactive protection status calculator.
Find a part by number or name
The dispute flow — 5 steps
- 1
Inspect on arrival
Check the part against the order page right away. Do not confirm receipt before the inspection — confirmation releases the money to the seller.
- 2
Document the problem
Take photos or a video of the unboxing and the defect. This is the single strongest argument in any dispute and takes two minutes.
- 3
Open a dispute in time
My Orders → Open Dispute before the protection timer runs out: pick the reason (not received / defective / not as described) and the outcome you want (refund or replacement).
- 4
Negotiate or escalate
The seller responds within the dispute window. No reply or refusal — escalate, and the platform steps in and decides. Escrow holds the seller payout the whole time.
- 5
Get your refund
After the decision the money returns to your original payment method, usually within 3–15 days. The status is visible in the order timeline.
Buyer protection status calculator
Indicative reference, not a commitment: the basic protection window is usually 60 days (sometimes 90), the exact timer and the extension button are always shown in the order card at AliExpress.
Typical return scenarios
The marketplace handles four classic situations — in each of them the money is held by escrow, so a fair outcome does not depend on the seller goodwill.
Order never arrived
Full refund: open a dispute when the max delivery window expires — or right away if tracking has not updated for a month.Defective or not as described
Dispute with photos/video; partial or full refund by the platform decision depending on the evidence.Simply did not fit
Most sellers accept returns for 14+ days. Return shipping is on you; exact conditions are on the product page.How refunds arrive
To the original payment method, usually 3–15 days after the dispute decision. Progress is shown in the order card.Frequently asked questions
Is there any warranty on auto parts from AliExpress?
Yes — two layers of it. The seller warranty (terms are listed on the product page) plus the AliExpress buyer protection program that holds the money until you confirm receipt. Every product in our catalog comes exclusively from the official AliExpress marketplace, so both layers apply to everything you order through sochiautoparts.ru.
How do I open a dispute?
In your AliExpress account open My Orders, pick the order and press Open Dispute before the protection timer expires. Choose the reason — not received, defective or not as described — state the amount you want back and attach photos or video. The seller has a set window to respond.
When will I get my money back?
After the dispute is decided, the refund goes to your original payment method — usually within 3–15 days depending on your bank or wallet. You can follow the progress in the order card; if the seller ignores the dispute, escalate and the platform will decide instead.
What if the seller refuses the refund?
Escalate the dispute and the AliExpress team takes over as the judge. This is exactly why escrow matters: the seller has not received your money yet, so the platform can return it without asking the seller for permission.
Can I return an item without any defect?
Yes. Most sellers accept returns for 14+ days if the item simply did not fit or you changed your mind. Keep the packaging, check the exact conditions on the product page and open a return request in My Orders — the return shipping is usually paid by the buyer.
Useful sections
Read the ordering guide and the delivery & payment page, browse the shop catalog, grab coupons, or contact us if anything about warranty and returns is unclear.